Refund policy

Exclusively in the US mainland, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Currently, we can't accept returns and refunds in other regions and countries.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@bybarebag.com, confirming the reason for the return.

If your request is received, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you paid for the full initial shipping fee, the return shipping fee will be covered by us. Yet the original shipping fee you paid can not be refunded.

The return package needs to be received by our New York warehouse within 30 days of initial delivery. Otherwise, a return won't be eligible, even if it was requested within 7 days of initial delivery. The returned product(s) need to be clean and undamaged in their original packaging. Any product damage caused after the initial delivery will result in an ineligible return. 

The return shipping fee can't be waived if the initial shipping fee was discounted at checkout. In this way, you would need to choose from any shipping carrier, print your own shipping label, and drop off the package at their office. 

You can always contact us for any return questions at support@bybarebag.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like BareBag add-on accessories, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bybarebag.com.